Hertz at 233 North Central Expressway, Richardson

Reviews

• travis sall

  May 31, 2018
  ★ ☆ ☆ ☆ ☆
  The lady at the desk is nice,but the company is horrible and their policies are crap! They over book 20+ bookings even tho they have no cars and when you show up to pick up your rental they have nothing! Then they find a car but they cant go get it because its at another location and the poor lady is working alone with zero help!!! Then while i am waiting a return comes in but it is a higher return then what i booked and instead of giving me the free upgrade so i can get on my way i have to continue to wait for another employee to show up for work, and its a holiday weekend! And they make this real nice woman work all alone and deal with this crap! So she gets tired of waiting for a employee to come in and decides to take another vehicle to the other location were my car is at,leave the car there and drive back my car so i can leave! This woman went above and beyond her job to make my reservation work.So as i sit here in this store all alone no other emoloyees waiting for my vehicle i warn you all now....STAY AWAY FROM THIS LOCATION.IT IS MANAGED HORIBBLY WITH CUSTOMER SERVICE NOT IN MIND AT ALL.The only positive review i have is for the lady at the front desk,she is a hard worker and i can see how stressed she is about all the crap she has to put up with working here.SHE NEEDS A RAISE!

Images